Политика возврата средств
We have a 30 day return policy, which means you have 30 days to receive your item for return.
To qualify for return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
The buyer shall pay the freight for the returned goods, and the seller shall bear the freight for the refund due to the quality of the goods
To begin returning items, you can contact us at ann@noaging.cn. Please note that returns need to be sent to the following address :1942 Broadway Street, STE 314C Boulder CO 80302
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items not required for return will not be accepted. The processing time of return and replacement is 3-5 working days
If you have any questions about returns, you can contact us at ann@noaging.cn.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and get it right.
Exceptional/non-returnable items
Certain types of goods cannot be returned, such as customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of flammable liquids. If you have questions or concerns about your particular project, please contact us.
communication
The quickest way to make sure you get what you want is to return what you already have and buy new items separately once the return has been accepted.
Eu's 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped to the EU, you have the right to cancel or return your order within 14 days without any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
refund
Once we have received and examined your return, we will notify you and advise you whether to approve a refund. If approved, you will be automatically refunded with the original payment method within 10 working days. Keep in mind that it may also take some time for your bank or credit card company to process and mail a refund.
If more than 15 business days have passed since we approved your return, please contact us at ann@noaging.cn.
To qualify for return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
The buyer shall pay the freight for the returned goods, and the seller shall bear the freight for the refund due to the quality of the goods
To begin returning items, you can contact us at ann@noaging.cn. Please note that returns need to be sent to the following address :1942 Broadway Street, STE 314C Boulder CO 80302
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items not required for return will not be accepted. The processing time of return and replacement is 3-5 working days
If you have any questions about returns, you can contact us at ann@noaging.cn.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and get it right.
Exceptional/non-returnable items
Certain types of goods cannot be returned, such as customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of flammable liquids. If you have questions or concerns about your particular project, please contact us.
communication
The quickest way to make sure you get what you want is to return what you already have and buy new items separately once the return has been accepted.
Eu's 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped to the EU, you have the right to cancel or return your order within 14 days without any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
refund
Once we have received and examined your return, we will notify you and advise you whether to approve a refund. If approved, you will be automatically refunded with the original payment method within 10 working days. Keep in mind that it may also take some time for your bank or credit card company to process and mail a refund.
If more than 15 business days have passed since we approved your return, please contact us at ann@noaging.cn.